7/6/2023 0 Comments Madcap centralUsage analytics: Continuous improvement lifecycle using MadCap Central Analytics.Customer self-support and micro content: Easy-to-search documentation sites and micro content for top searches, plus auto-reply support emails with links to common user questions.Complete resource for customers, employees and sales enablement: Using MadCap Flare, Axiom has created multiple sites that enable users to get information about the applications they use, benefits and other employee information plus a documentation site to assist sales in maximizing revenue - all from the same source.Founded in 2000, Axiom now operates in North America, the U.K., Continental Europe and Asia Pacific. Companies worldwide, including more than 50% of Fortune 100, rely on Axiom and its 2,400-plus lawyers to build dynamic teams that can rapidly scale up or down to meet their needs, saving about half the costs of working with traditional law firms. When businesses need highly credentialed lawyers, they increasingly turn to Axiom Law, the global leader in high-caliber, on-demand legal talent. Brand consistency: Templates and support for CSS in MadCap Flare make it easy to deliver documentation via a modern web experience that captures the look-and-feel of Axiom’s corporate and application branding.Īxiom Law Realizes Five-Fold Increase in Users’ Searches After Using MadCap Flare and MadCap Central to Deliver Modern Documentation Websites Featuring Micro Content.Streamlined content delivery: Content reuse facilitated by MadCap Flare along with content management and collaboration enabled by MadCap Central enable the Axiom team to ensure that documentation updates keep pace with bi-weekly releases of its applications.Meanwhile, Flare-based content is integrated into the Pendo user assistance components to help employees understand how to use the applications. Auto-reply support emails with links to common user questions are enabled by MadCap Flare and MadCap Central facilitate self-support. Features for self-support: MadCap Flare-based easy-to-search documentation sites and micro content for top searches have led to a five-fold increase in user searches.Complete resource for users: Using MadCap Flare, Axiom has created two documentation sites that enable users to get information about the applications they use, benefits, and other employee information all in one place.MadCap Capture screen capture and image editing software.MadCap Central cloud-based authoring, collaboration, workflow and project management.MadCap Flare native XML single-source, multi-channel content authoring software.
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